| Net income | |
| Depreciation | |
| Amortization | |
| Stock compensation expense | |
| Gain on revaluation of equity interest (Note 3) | |
| Other non-cash items, net | |
| Other assets | |
| Accounts payable and accrued liabilities | |
| Income taxes payable (Note 13) | |
| Other liabilities | |
| Net cash provided by operating activities | |
| Capitalization of contract costs | |
| Capitalization of purchased and developed software | |
| Purchases of property and equipment | |
| Acquisition of business | |
| Repayments of notes receivable issued to agents | |
| Net cash used in investing activities | |
| Proceeds from exercise of options | |
| Cash dividends paid | |
| Common stock repurchased | |
| Net proceeds from issuance of borrowings | |
| Net cash used in financing activities | |
| Net change in cash and cash equivalents | |
| Cash and cash equivalents at beginning of period | |
| Cash and cash equivalents at end of period | |
| Interest paid | |
| Income taxes paid (Note 13) | |
| Non-cash exchange of 5.400% notes due 2011 for 5.253% notes due 2020 |