Customers Bank partners with ElevenLabs for AI voice agents

Customers Bank announced a collaboration with ElevenLabs to deploy AI-powered conversational agents across customer service and internal operations. The bank, a subsidiary of Customers Bancorp (NYSE: CUBI) with nearly $26 billion in assets, plans to integrate voice and chat capabilities into its service model.

The partnership will implement several AI-powered tools including voice and digital agents for customer service, real-time assist agents for relationship managers, and conversational agents for account opening processes. These agents are designed to provide 24/7 support across multiple channels.

"As customer expectations evolve toward real-time, conversational experiences, we see a clear opportunity to enhance how we serve our clients," said Sam Sidhu, President and CEO of Customers Bank. "Working with ElevenLabs enables us to combine cutting-edge AI with our high-touch service model."

ElevenLabs provides conversational AI technology that combines speech recognition and text-to-speech models. The company serves enterprises across financial services and other regulated industries. "Customers Bank has one of the most enviable customer satisfaction records in US banking," said Mati Staniszewski, cofounder of ElevenLabs.

Customers Bank reports a Net Promoter Score of 81 compared to an industry average of 41. The bank has been named a Top 10 Performing Bank by American Banker for five consecutive years from 2021 to 2025, including the top spot in 2024 among midsize banks with $10 billion to $50 billion in assets.

The collaboration aims to reduce wait times and provide consistent service while maintaining the bank's personalized approach. The information is based on a press release statement from Customers Bank.

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