Experian partners with ServiceNow to embed AI decisioning in workflows

Experian and ServiceNow (NYSE: NOW) announced a multi-year global partnership to integrate Experian's Ascend Platform capabilities directly into ServiceNow's AI workflows, according to a press release from the companies.

The partnership aims to address data limitations that affect autonomous AI agent deployments. The companies cited industry research indicating that data constraints represent the primary barrier for eight out of ten organizations seeking to scale agentic AI beyond pilot programs.

Under the agreement, AI agents will access Experian's data insights and decisioning capabilities through ServiceNow's existing workflow infrastructure. Initial use cases include employee onboarding, third-party risk management, and model lifecycle governance.

"We see agentic AI as a fundamental change in how intelligent services are delivered, and this partnership brings together complementary strengths and a shared vision for building them the right way," said Keith Little, President of Experian Software Solutions.

Cathy Mauzaize, President of EMEA at ServiceNow, stated that the partnership provides businesses with tools to move beyond AI experimentation toward scaled deployment in secure environments.

The collaboration will support companies operating in regulated environments, with applications in fraud detection, identity verification, employee onboarding, and model risk management.

Experian operates as a FTSE 100 company listed on the London Stock Exchange under ticker EXPN, employing 25,200 people across 33 countries with corporate headquarters in Dublin, Ireland.

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