Sprinklr (CXM) Reiterated at Market Outperform by Citizens on Q4 Renewal Rate Bend

Citizens analyst Patrick Walravens reiterated a Market Outperform rating and $11.00 price target on Sprinklr Inc (NYSE: CXM).

The analyst commented, "While churn remains the biggest challenge for Sprinklr and the Iran conflict represents a new challenge, overall we continue to view the company as an attractive opportunity for capital appreciation at its current valuation for several reasons, including: 1) Sprinklr is "starting to see a bend in that renewal rate" and in F4Q "delivered [its] best renewal rates over the past four quarters"; 2) the company's AI-native unified platform is seeing "robust, enterprise-wide AI adoption" driven by its AI agents, contact center, and copilot offerings and resulting in ARR from generative AI native Sprinklr Service SKUs growing 50% y/y; 3) Sprinklr targets a $60B+ total addressable market; 4) the business is operating at a 17% operating margin, is expected to generate $0.61 per share in free cash flow, has a $200M stock buyback and may have room, in our opinion, to reduce headcount and drive further operating leverage; and 5) we continue to believe that successful execution can help unlock the strategic value of Sprinklr through an acquisition (as was the case with Mr. Read's last company, Vonage) and we note the company's largest shareholder is Hellman & Friedman, which controlled 49% of the vote as of January 31, 2026."

For an analyst ratings summary and ratings history on Sprinklr Inc click here. For more ratings news on Sprinklr Inc click here.

Shares of Sprinklr Inc closed at $5.88 yesterday.

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