Fastly (FSLY) Says Outage Was a Result of a Customer Changing Settings

After yesterday’s brief outage at Fastly (NYSE: FSLY), which caused the website of the British government to go down as well as Bloomberg, the New York Times, Financial Times, Reddit, Amazon, etc., the company blamed a software glitch.

"This outage was broad and severe, and we're truly sorry for the impact to our customers and everyone who relies on them," Fastly’s Nick Rockwell, its senior engineering and infrastructure executive, wrote in a blog post.

A bug was a part of the software update introduced on May 12, but yesterday was the first time it was triggered after their customer changed settings to trigger the bug. As a result, 85% of the network returned errors, says Rockwell.

The company needed 40 minutes to resolve the problem since the moment the outage took place. A permanent software fix was introduced later in the day.

"Within 49 minutes, 95% of our network was operating as normal," the company said.

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