Aetna Reduces Claims Processing Time by More Than 20% With AI To Improve Care Experience

Mon, 15 Jun 2026 09:00:00 -0400

HARTFORD, CT / ACCESS Newswire / June 15, 2026 / CVS Health

Originally published on CVS Health Company Newsroom

Aetna^®, a CVS Health^® company (NYSE:CVS), today announced the launch of the second generation Aetna Claims Assist Manager (CAM), an AI-powered agentic claims advisor platform designed to streamline claims processing and improve payment accuracy. Insurance claims processing remains a major cost driver across the U.S. healthcare system, where administrative activities account for roughly a quarter of total spending. According to the 2023 CAQH Index, providers and health insurers spend an estimated

Aetna Reduces Claims Processing Time by More Than 20% With AI To Improve Care Experience

Mon, 15 Jun 2026 09:00:00 -0400

HARTFORD, CT / ACCESS Newswire / June 15, 2026 / CVS Health

Originally published on CVS Health Company Newsroom

CVS Health expands partnership with Salesforce for AI call centers

Fri, 12 Jun 2026 09:02:23 -0400

CVS Health (NYSE: CVS) and Salesforce (NYSE: CRM) announced an expanded collaboration to implement AI-powered call center technology across CVS Health's Aetna and CVS Caremark businesses. The partnership will use Salesforce's Agentforce Health platform to serve millions of members and 1.5 million providers.

The AI-enabled call center platform will provide real-time insights to CVS Health member care representatives, connecting data across different CVS Health businesses to create a unified view of member health profiles. The system aims to help resolve member inquiries in single interactions where appropriate.

According to the press release, this represents Salesforce's largest Agentforce deal to date across regulated

CVS Health expands partnership with Salesforce for AI call centers

Fri, 12 Jun 2026 09:02:23 -0400

According to the press release, this represents Salesforce's largest Agentforce deal to date across regulated

CVS Health To Deliver Faster, More Personalized Call Center Care for Millions of Members With Salesforce's Agentforce Health

Fri, 12 Jun 2026 09:00:00 -0400

Collaboration will improve call center experience for members and 1.5 million providers with AI agents

Originally published on CVS Health Company Newsroom

SAN FRANCISCO, CA AND WOONSOCKET, RI / ACCESS Newswire / June 12, 2026 / Salesforce (NYSE:CRM), the world's #1 AI CRM, and CVS Health (NYSE:CVS), a leading health care solutions company which serves 185 million people each year, today announced an expansion of their collaboration to simplify and streamline call center interactions for members and providers across multiple CVS Health businesses. This expanded use of

CVS Health To Deliver Faster, More Personalized Call Center Care for Millions of Members With Salesforce's Agentforce Health

Fri, 12 Jun 2026 09:00:00 -0400

Collaboration will improve call center experience for members and 1.5 million providers with AI agents

Originally published on CVS Health Company Newsroom

CVS Health To Deliver Faster, More Personalized Call Center Care for Millions of Members With Salesforce's Agentforce Health

Fri, 12 Jun 2026 09:00:00 -0400

Collaboration will improve call center experience for members and 1.5 million providers with AI agents

Originally published on CVS Health Company Newsroom

CVS Health To Deliver Faster, More Personalized Call Center Care for Millions of Members With Salesforce's Agentforce Health

Fri, 12 Jun 2026 09:00:00 -0400

Collaboration will improve call center experience for members and 1.5 million providers with AI agents

Originally published on CVS Health Company Newsroom

Aetna Launches Aetna Mental Health on Demand To Provide Real Time Access to Care and Ongoing Support

Thu, 11 Jun 2026 09:00:00 -0400

HARTFORD, CT / ACCESS Newswire / June 11, 2026 / CVS Health

In the initial launch, Aetna clinicians connected with members in just 13 seconds

Originally published on CVS Health Company Newsroom

Aetna^®, a CVS Health^® company (NYSE:CVS) today announced Aetna Mental Health On Demand to broaden access to care and give members greater control over their mental health journey. Beginning in 2027, Aetna members enrolled in the service will have real time access to care and a plan to receive ongoing support via the member website.

"Navigating the mental health system can be

Aetna Launches Aetna Mental Health on Demand To Provide Real Time Access to Care and Ongoing Support

Thu, 11 Jun 2026 09:00:00 -0400

HARTFORD, CT / ACCESS Newswire / June 11, 2026 / CVS Health

In the initial launch, Aetna clinicians connected with members in just 13 seconds

Originally published on CVS Health Company Newsroom

"Navigating the mental health system can be

UnitedHealth Group (UNH) Reiterate at Overweight by Cantor Fitzgerald