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Spok Reports Fourth Quarter and Full Year 2021 Results

February 17, 2022 7:00 AM

Dividend Increases by 150%, from $0.125 per quarter to $0.3125 per quarter in Connection with Announcement of New Strategic Business Plan

ALEXANDRIA, Va.--(BUSINESS WIRE)-- Spok Holdings, Inc. (NASDAQ: SPOK), a global leader in healthcare communications, today announced results for the fourth quarter and full year ended December 31, 2021. In addition, the Company’s Board of Directors declared a regular quarterly dividend of $0.3125 per share, payable on March 30, 2022, to stockholders of record on March 16, 2022.

2021 Fourth Quarter and Full Year Highlights:

2021 Fourth Quarter and Full Year Results:

Consolidated revenue for the fourth quarter of 2021 under Generally Accepted Accounting Principles (“GAAP”) was $34.5 million, compared to $37.5 million in the fourth quarter of 2020. For the year ended December 31, 2021, consolidated revenue totaled $142.2 million, compared to $148.2 million in the prior year.

For the Three Months Ended December 31,

For the year ended December 31,

(Dollars in thousands)

2021

2020

Change (%)

2021

2020

Change (%)

Wireless revenue

Paging revenue

$

18,513

$

19,513

(5.1

) %

$

75,845

$

79,916

(5.1

) %

Product and other revenue

690

787

(12.3

) %

2,981

3,677

(18.9

) %

Total wireless revenue

$

19,203

$

20,300

(5.4

) %

$

78,826

$

83,593

(5.7

) %

Software revenue

License

$

1,495

$

1,487

0.5

%

$

5,494

$

5,179

6.1

%

Professional services

3,783

4,777

(20.8

) %

17,161

17,910

(4.2

) %

Hardware

573

961

(40.4

) %

2,267

2,841

(20.2

) %

Subscription

155

42

269.0

%

423

66

540.9

%

Maintenance

9,335

9,913

(5.8

) %

37,982

38,591

(1.6

) %

Total software revenue

15,341

17,180

(10.7

) %

63,327

64,587

(2.0

) %

Total revenue

$

34,544

$

37,480

(7.8

) %

$

142,153

$

148,180

(4.1

) %

Operating expenses in the fourth quarter of 2021 totaled $55.4 million and included $15.7 million in noncash impairment charges for capitalized software development, and $1.1 million in additional payroll and related costs from less time on furlough for employees in 2021 compared to 2020. Operating expenses for the full year 2021 totaled $169.9 million and included $15.7 million in noncash impairment charges for capitalized software development, and $3.8 million in additional payroll and related costs from less time on furlough for employees in 2021 compared to 2020.

Adjusted operating expenses (which excludes depreciation, amortization and accretion, goodwill and capitalized software development impairment costs, and severance and restructuring costs, and includes capitalized software development costs) totaled $39.5 million in the fourth quarter of 2021. Adjusted operating expenses for the full year 2021 totaled $154.3 million.

For the three months ended December 31,

For the year ended December 31,

(Dollars in thousands)

2021

2020

Change (%)

2021

2020

Change (%)

Operating expenses

$

55,355

$

61,930

10.6

%

$

169,871

$

170,845

0.6

%

Adjusted operating expenses

$

39,535

$

37,109

(6.5

) %

$

154,284

$

147,342

(4.7

) %

GAAP net loss for the fourth quarter of 2021 was $16.7 million, or a loss of $0.86 per diluted share, compared to net loss of $46.6 million, or $2.44 per diluted share, in the fourth quarter of 2020. GAAP net loss for the year ended December 31, 2021, was $22.2 million, or a loss of $1.14 per diluted share, compared to net loss of $44.2 million, or $2.32 per diluted share, in the prior year period.

For the fourth quarter of 2021, adjusted EBITDA loss totaled $3.8 million compared to adjusted EBITDA of $1.7 million in the fourth quarter of 2020. For the year ended December 31, 2021, adjusted EBITDA loss totaled $4.9 million, compared to adjusted EBITDA of $6.3 million in the prior year period. Based on the Company's fourth quarter assessment of its capitalized software development costs, the 2021 fourth quarter and full year net loss included a non-cash impairment charge of $15.7 million, which increased the 2021 fourth quarter and full year net loss per basic share by $0.81.

For the three months ended December 31,

For the year ended December 31,

(Dollars in thousands)

2021

2020

Change (%)

2021

2020

Change (%)

Net loss

$

(16,669

)

$

(46,610

)

64.2

%

$

(22,180

)

$

(44,225

)

49.8

%

Basic and diluted net loss per common share

$

(0.86

)

$

(2.44

)

64.8

%

$

(1.14

)

$

(2.32

)

50.9

%

Adjusted EBITDA

$

(3,788

)

$

1,719

(320.4

) %

$

(4,892

)

$

6,346

(177.1

) %

Financial Outlook:

Regarding financial guidance, the Company expects the following for 2022:

(Unaudited and in millions)

Current Guidance
Full Year 2022

From

To

Revenue

Wireless

$

71.6

$

77.0

Software

$

54.4

$

62.2

Total Revenue

$

126.0

$

139.2

Adjusted Operating Expenses

$

118.8

$

128.6

Capital Expenditures

$

3.4

$

4.2

2021 Fourth Quarter Call:

A conference call will be held today, February 17, 2022, at 8:30 a.m. Eastern Time to discuss fourth quarter and full year 2021 results and Spok's new strategic business plan that was announced today.

Telephone Conference Dial-Ins:

Participant / Guest (Toll-Free):

877-407-0890

Participant / Guest (International):

201-389-0918

Webcast Links:

Live-Link (after the event the OnDemand version will be available under this URL as well):

https://www.webcast-eqs.com/spok02172022_en/en

About Spok

Spok, Inc., a wholly owned subsidiary of Spok Holdings, Inc. (NASDAQ: SPOK), headquartered in Alexandria, Virginia, is proud to be a global leader in healthcare communications. We deliver clinical information to care teams when and where it matters most to improve patient outcomes. Top hospitals rely on Spok Care Connect® platforms to enhance workflows for clinicians and support administrative compliance. Our customers send over 100 million messages each month through their Spok® solutions. When seconds count and patients' lives are at stake, Spok enables smarter, faster clinical communication. For more information, visit spok.com or follow @spoktweets on Twitter.

Spok is a trademark of Spok Holdings, Inc. Spok Go and Spok Care Connect are trademarks of Spok, Inc.

Non-GAAP Financial Measures

This press release contains the following non-GAAP financial measures: adjusted operating expenses and adjusted EBITDA. Adjusted operating expenses excludes depreciation, amortization and accretion, goodwill and capitalized software development impairment costs, and severance and restructuring costs, and includes capitalized software development costs. Adjusted EBITDA represents net income/(loss) before interest income/expense, income tax expense/benefit, depreciation, amortization and accretion expense, goodwill and capitalized software development impairment costs, severance and restructuring costs, and stock-based compensation expense and includes capitalized software development costs.

We believe that these non-GAAP financial measures provide useful information to management and investors regarding certain financial and business trends relating to Spok's financial condition and results of operations. We use these non-GAAP measures for financial, operational, and budgetary decision-making purposes, to understand and evaluate our core operating performance and trends, and to generate future operating plans. We believe that these non-GAAP financial measures permit us to more thoroughly analyze key financial metrics used to make operational decisions and allow us to assess our core operating results. We believe that the use of these non-GAAP financial measures provides an additional tool for investors to use in evaluating ongoing operating results and trends and in comparing our financial measures with other software companies who present similar non-GAAP financial measures. We adjust for certain items because we do not regard these costs as reflective of normal costs related to the ongoing operation of the business in the ordinary course. In general, these items possess one or more of the following characteristics: non-cash expenses, factors outside of our control, items that are non-operational in nature, and unusual items not expected to occur in the normal course of business.

We do not consider these non-GAAP measures in isolation or as an alternative to financial measures determined in accordance with GAAP. The principal of these non-GAAP financial measures is that they exclude significant expenses and income that are required by GAAP to be recorded in the Company's financial statements. In addition, they are subject to inherent limitations as they reflect the exercise of judgment by management about which expenses and income are excluded or included in determining these non-GAAP financial measures. In order to compensate for these limitations, management presents non-GAAP financial measures in connection with GAAP results. We urge investors to review the reconciliation of our non-GAAP financial measures to the comparable GAAP financial measures, which are included in this press release, and not to rely on any single financial measure to evaluate our business.

Safe Harbor Statement under the Private Securities Litigation Reform Act

Statements contained herein or in prior press releases which are not historical fact, such as statements regarding Spok’s future operating and financial performance, are forward-looking statements for purposes of the safe harbor provisions under the Private Securities Litigation Reform Act of 1995. These forward-looking statements involve risks and uncertainties that may cause Spok’s actual results to be materially different from the future results expressed or implied by such forward-looking statements. Factors that could cause actual results to differ materially from those expectations include, but are not limited to, risks related to Spok's new strategic business plan, including its ability to maximize revenue and cash generation from its established businesses and return capital to shareholders, risks related to the COVID-19 pandemic and its effect on our business and the economy, other economic conditions such as recessionary economic cycles, higher interest rates, inflation and higher levels of unemployment, declining demand for paging products and services, continued demand for our software products and services, our dependence on the U.S. healthcare industry, our ability to develop additional software solutions for our customers and manage our development as a global organization, the ability to manage operating expenses, particularly third-party consulting services and research and development costs, future capital needs, competitive pricing pressures, competition from traditional paging services, other wireless communications services and other software providers, many of which are substantially larger and have much greater financial and human capital resources, changes in customer purchasing priorities or capital expenditures, government regulation of our products and services and the healthcare and health insurance industries, reliance upon third-party providers for certain equipment and services, unauthorized breaches or failures in cybersecurity measures adopted by us and/or included in our products and services, the effects of changes in accounting policies or practices, our ability to realize the benefits associated with our deferred tax assets, future impairments of our long-lived assets, amortizable intangible assets and goodwill, the effects of our limited-duration shareholder rights plan, and the outcome of Spok's strategic alternatives review, as well as other risks described from time to time in our periodic reports and other filings with the Securities and Exchange Commission. Although Spok believes the expectations reflected in the forward-looking statements are based on reasonable assumptions, it can give no assurance that its expectations will be attained. Spok disclaims any intent or obligation to update any forward-looking statements.

Tables to Follow

SPOK HOLDINGS, INC.

CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS (a)

(Unaudited and in thousands except share, per share amounts and ARPU)

For the three months ended

For the year ended

12/31/2021

12/31/2020

12/31/2021

12/31/2020

Revenue:

Wireless

$

19,203

$

20,300

$

78,826

$

83,593

Software

15,341

17,180

63,327

64,587

Total revenue

34,544

37,480

142,153

148,180

Operating expenses:

Cost of revenue (exclusive of items shown separately below)(b)

8,278

8,631

32,574

31,355

Research and development

4,958

4,166

17,920

15,828

Technology operations

7,469

7,371

29,247

29,843

Selling and marketing

5,123

5,004

20,168

19,467

General and administrative(b)

11,170

9,248

43,853

40,289

Depreciation, amortization and accretion

2,694

2,503

10,446

9,056

Goodwill and capitalized software development impairment

15,663

25,007

15,663

25,007

Total operating expenses

55,355

61,930

169,871

170,845

% of total revenue

160.2

%

165.2

%

119.5

%

115.3

%

Operating loss

(20,811

)

(24,450

)

(27,718

)

(22,665

)

% of total revenue

(60.2

)%

(65.2

)%

(19.5

)%

(15.3

)%

Interest income

56

51

320

687

Other income

54

95

66

208

Loss before income taxes

(20,701

)

(24,304

)

(27,332

)

(21,770

)

Benefit from (provision for) income taxes

4,032

(22,306

)

5,152

(22,455

)

Net loss

$

(16,669

)

$

(46,610

)

$

(22,180

)

$

(44,225

)

Basic and diluted net loss per common share

$

(0.86

)

$

(2.44

)

$

(1.14

)

$

(2.32

)

Basic weighted average common shares outstanding

19,483,004

19,088,329

19,404,477

19,028,918

Cash dividends declared per common share

0.125

0.125

0.500

0.500

Key statistics:

Units in service

847

885

847

885

Average revenue per unit (ARPU)

$

7.26

$

7.30

$

7.30

$

7.30

Bookings

$

14,793

$

16,528

$

59,543

$

68,994

Backlog

$

43,361

$

50,504

$

43,361

$

50,504

(a) Slight variations in totals are due to rounding.

(b) The Company made reclassifications of $3.3 million and $2.8 million from General and administrative expense to the Cost of revenue expense category for the years ended December 31, 2021, and 2020, respectively.

SPOK HOLDINGS, INC.

CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS (a)

(Unaudited and in thousands except share, per share amounts and ARPU)

For the three months ended

12/31/2021

9/30/2021

6/30/2021

3/31/2021

12/31/2020

9/30/2020

6/30/2020

3/31/2020

Revenue:

Wireless

$

19,203

$

19,644

$

19,859

$

20,120

$

20,300

$

20,828

$

21,078

$

21,386

Software

15,341

16,207

15,864

15,916

17,180

16,865

14,661

15,881

Total revenue

34,544

35,851

35,723

36,036

37,480

37,693

35,739

37,267

Operating expenses:

Cost of revenue (exclusive of items shown separately below) (b)

8,278

8,312

7,876

8,108

8,631

7,347

6,492

8,884

Research and development

4,958

4,178

4,278

4,506

4,166

3,459

2,754

5,449

Technology operations

7,469

7,439

7,087

7,252

7,371

7,357

7,212

7,904

Selling and marketing

5,123

5,165

4,980

4,900

5,004

4,272

3,831

6,361

General and administrative (b)

11,170

11,746

10,654

10,283

9,248

10,191

10,219

10,631

Depreciation, amortization and accretion

2,694

2,568

2,457

2,727

2,503

2,335

2,072

2,146

Goodwill and capitalized software development impairment

15,663

25,007

Total operating expenses

55,355

39,408

37,332

37,776

61,930

34,961

32,580

41,375

% of total revenue

160.2

%

109.9

%

104.5

%

104.8

%

165.2

%

92.8

%

91.2

%

111.0

%

Operating (loss) income

(20,811

)

(3,557

)

(1,609

)

(1,740

)

(24,450

)

2,732

3,159

(4,108

)

% of total revenue

(60.2

)%

(9.9

)%

(4.5

)%

(4.8

)%

(65.2

)%

7.2

%

8.8

%

(11.0

)%

Interest income

56

141

61

61

51

127

146

363

Other income (expense)

54

10

29

(27

)

95

151

101

(137

)

(Loss) income before income taxes

(20,701

)

(3,406

)

(1,519

)

(1,706

)

(24,304

)

3,010

3,406

(3,882

)

Benefit from (provision for) income taxes

4,032

912

800

(591

)

(22,306

)

155

353

(657

)

Net (loss) income

$

(16,669

)

$

(2,494

)

$

(719

)

$

(2,297

)

$

(46,610

)

$

3,165

$

3,759

$

(4,539

)

Basic net (loss) income per common share

$

(0.86

)

$

(0.13

)

$

(0.04

)

$

(0.12

)

$

(2.44

)

$

0.17

$

0.20

$

(0.24

)

Diluted net (loss) income per common share

(0.86

)

(0.13

)

(0.04

)

(0.12

)

(2.44

)

0.16

0.20

(0.24

)

Basic weighted average common shares outstanding

19,483,004

19,464,893

19,395,364

19,272,786

19,088,329

19,051,502

19,016,853

18,958,716

Diluted weighted average common shares outstanding

19,483,004

19,464,893

19,395,364

19,272,786

19,088,329

19,208,452

19,115,148

18,958,716

Key statistics:

Units in service

847

853

869

874

885

898

915

926

Average revenue per unit (ARPU)

$

7.26

$

7.29

$

7.32

$

7.34

$

7.30

$

7.34

$

7.24

$

7.31

Bookings

$

14,793

$

17,116

$

13,037

$

14,597

$

16,528

$

21,414

$

15,411

$

15,639

Backlog

$

43,361

$

45,584

$

45,632

$

48,849

$

50,504

$

51,708

$

48,441

$

49,052

(a) Slight variations in totals are due to rounding.

(b) The Company made reclassifications from General and administrative expense to the Cost of revenue expense category of $0.8 million for the first and second quarters of 2021, $0.9 million for the third and fourth quarters of 2021, $0.6 million for the first and second quarters of 2020, and $0.8 million for the third and fourth quarters of 2020.

SPOK HOLDINGS, INC.

CONDENSED CONSOLIDATED BALANCE SHEETS (a)

(In thousands)

12/31/2021

12/31/2020

ASSETS

(Unaudited)

Current assets:

Cash and cash equivalents

$

44,583

$

48,729

Short-term investments

14,999

29,995

Accounts receivable, net

26,908

29,934

Prepaid expenses

6,641

8,958

Other current assets

922

1,269

Total current assets

94,053

118,885

Non-current assets:

Property and equipment, net

6,746

7,815

Operating lease right-of-use assets

15,821

14,016

Capitalized software development, net

10,179

Goodwill

99,175

99,175

Intangible assets, net

417

Deferred income tax assets, net

31,653

25,826

Other non-current assets

706

978

Total non-current assets

154,101

158,406

Total assets

$

248,154

$

277,291

LIABILITIES AND STOCKHOLDERS’ EQUITY

Current liabilities:

Accounts payable

$

5,292

$

6,685

Accrued compensation and benefits

13,948

14,103

Deferred revenue

25,608

27,686

Operating lease liabilities

5,405

5,264

Other current liabilities

4,745

3,702

Total current liabilities

54,998

57,440

Non-current liabilities:

Asset retirement obligations

6,355

7,289

Operating lease liabilities

11,883

9,456

Other non-current liabilities

1,227

2,493

Total non-current liabilities

19,465

19,238

Total liabilities

74,463

76,678

Commitments and contingencies

Stockholders' equity:

Preferred stock

$

$

Common stock

2

2

Additional paid-in capital

97,291

91,780

Accumulated other comprehensive loss

(1,588

)

(1,452

)

Retained earnings

77,986

110,283

Total stockholders' equity

173,691

200,613

Total liabilities and stockholders' equity

$

248,154

$

277,291

(a) Slight variations in totals are due to rounding.

SPOK HOLDINGS, INC.

CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS (a)

(Unaudited and in thousands)

For the year ended

12/31/2021

12/31/2020

Operating activities:

Net loss

$

(22,180

)

$

(44,225

)

Adjustments to reconcile net loss to net cash provided by operating activities:

Depreciation, amortization and accretion

10,446

9,056

Goodwill and capitalized software development impairment

15,663

25,007

Valuation allowance

22,108

Deferred income tax (benefit) expense

(5,483

)

438

Stock-based compensation

7,239

5,508

Provisions for credit losses, service credits and other

1,162

1,212

Changes in assets and liabilities:

Accounts receivable

1,833

(1,588

)

Prepaid expenses and other assets

2,594

1,445

Net operating lease liabilities

763

10

Accounts payable, accrued liabilities and other

(679

)

4,017

Deferred revenue

(3,390

)

3,175

Net cash provided by operating activities

7,968

26,163

Investing activities:

Purchases of property and equipment

(4,393

)

(3,455

)

Capitalized software development

(10,842

)

(11,252

)

Purchase of short-term investments

(44,990

)

(59,864

)

Maturity of short-term investments

60,000

60,000

Net cash used in investing activities

(225

)

(14,571

)

Financing activities:

Cash distributions to stockholders

(10,025

)

(9,771

)

Proceeds from issuance of common stock under the Employee Stock Purchase Plan

132

301

Purchase of common stock for tax withholding on vested equity awards

(1,860

)

(903

)

Net cash used in financing activities

(11,753

)

(10,373

)

Effect of exchange rate on cash and cash equivalents

(136

)

149

Net (decrease) increase in cash and cash equivalents

(4,146

)

1,368

Cash and cash equivalents, beginning of period

48,729

47,361

Cash and cash equivalents, end of period

$

44,583

$

48,729

Supplemental disclosure:

Income taxes (refunds received) paid

$

(126

)

$

1

(a) Slight variations in totals are due to rounding.

SPOK HOLDINGS, INC.

CONSOLIDATED REVENUE

SUPPLEMENTAL INFORMATION (a)

(Unaudited and in thousands)

For the three months ended

12/31/2021

9/30/2021

6/30/2021

3/31/2021

12/31/2020

9/30/2020

6/30/2020

3/31/2020

Revenue

Paging

$

18,513

$

18,844

$

19,135

$

19,353

$

19,513

$

19,961

$

19,990

$

20,451

Non-paging

$

690

$

800

$

724

$

767

$

787

$

867

$

1,088

$

935

Total wireless revenue

$

19,203

$

19,644

$

19,859

$

20,120

$

20,300

$

20,828

$

21,078

$

21,386

License

$

1,495

$

1,674

$

818

$

1,507

$

1,486

$

1,988

$

749

$

955

Services

$

3,783

$

4,159

$

4,865

$

4,354

$

4,778

$

4,772

$

3,812

$

4,549

Equipment

$

573

$

596

$

482

$

616

$

961

$

554

$

601

$

725

Subscription

$

155

$

133

$

90

$

45

$

42

$

24

$

$

Operations revenue

$

6,006

$

6,562

$

6,255

$

6,522

$

7,267

$

7,338

$

5,162

$

6,229

Maintenance revenue

$

9,335

$

9,645

$

9,609

$

9,394

$

9,913

$

9,527

$

9,499

$

9,652

Total software revenue

$

15,341

$

16,207

$

15,864

$

15,916

$

17,180

$

16,865

$

14,661

$

15,881

Total revenue

$

34,544

$

35,851

$

35,723

$

36,036

$

37,480

$

37,693

$

35,739

$

37,267

(a) Slight variations in totals are due to rounding.

SPOK HOLDINGS, INC.

CONSOLIDATED OPERATING EXPENSES

SUPPLEMENTAL INFORMATION (a)

(Unaudited and in thousands)

For the three months ended

12/31/2021

9/30/2021

6/30/2021

3/31/2021

12/31/2020

9/30/2020

6/30/2020

3/31/2020

Cost of revenue(b)

Payroll and related

$

5,500

$

5,435

$

4,920

$

5,369

$

5,447

$

4,941

$

4,350

$

5,785

Cost of sales(b)

2,227

2,206

2,330

2,118

2,538

1,867

1,689

2,560

Stock-based compensation

150

250

285

322

136

148

134

119

Other

401

421

341

299

510

391

319

420

Total cost of revenue(b)

8,278

8,312

7,876

8,108

8,631

7,347

6,492

8,884

Research and development

Payroll and related

4,329

4,291

4,333

4,475

4,358

4,147

4,115

4,761

Outside services

1,760

1,759

2,060

2,277

2,358

2,113

1,803

1,584

Capitalized software development

(2,603

)

(2,621

)

(2,698

)

(2,920

)

(3,046

)

(2,906

)

(3,596

)

(1,705

)

Stock-based compensation

234

435

305

475

246

240

243

236

Other

1,238

314

278

199

250

(135

)

189

573

Total research and development

4,958

4,178

4,278

4,506

4,166

3,459

2,754

5,449

Technology operations

Payroll and related

2,584

2,585

2,323

2,467

2,467

2,246

2,213

2,712

Site rent

3,104

3,122

3,143

3,196

3,313

3,467

3,399

3,398

Telecommunications

826

828

825

837

857

949

961

1,001

Stock-based compensation

53

139

131

137

48

52

47

43

Other

902

765

665

615

686

643

592

750

Total technology operations

7,469

7,439

7,087

7,252

7,371

7,357

7,212

7,904

Selling and marketing

Payroll and related

3,151

3,365

3,161

3,135

2,912

2,773

2,538

3,583

Commissions

1,153

924

1,244

1,105

1,178

1,059

852

1,212

Stock-based compensation

91

234

254

319

192

208

194

172

Advertising and events

630

527

247

161

539

151

160

784

Other

98

115

74

180

183

81

87

610

Total selling and marketing

5,123

5,165

4,980

4,900

5,004

4,272

3,831

6,361

General and administrative(b)

Payroll and related

4,040

3,911

3,564

3,818

3,373

3,476

3,355

4,134

Stock-based compensation

675

958

806

986

726

968

744

612

Facility rent, office, and technology costs

2,579

2,692

2,484

2,480

2,412

2,260

2,276

2,068

Outside services

2,392

3,078

2,219

1,825

1,584

2,148

2,043

2,036

Taxes, licenses and permits(b)

408

211

214

214

(314

)

190

213

239

Bad debt

255

(29

)

328

106

202

178

628

43

Other

821

925

1,039

854

1,265

971

960

1,499

Total general and administrative(b)

11,170

11,746

10,654

10,283

9,248

10,191

10,219

10,631

Depreciation, amortization and accretion

2,694

2,568

2,457

2,727

2,503

2,335

2,072

2,146

Goodwill and capitalized software development impairment

15,663

25,007

Operating expenses

$

55,355

$

39,408

$

37,332

$

37,776

$

61,930

$

34,961

$

32,580

$

41,375

Capital expenditures

$

1,295

$

905

$

1,480

$

727

$

638

$

934

$

846

$

1,063

(a) Slight variations in totals are due to rounding.

(b) The Company made reclassifications from General and administrative expense to the Cost of revenue expense category of $0.8 million for the first and second quarters of 2021, $0.9 million for the third and fourth quarters of 2021, $0.6 million for the first and second quarters of 2020, and, $0.8 million for the third and fourth quarters of 2020.

SPOK HOLDINGS, INC.

UNITS IN SERVICE ACTIVITY, MARKET SEGMENT, CHURN

AND AVERAGE REVENUE PER UNIT (ARPU) (a)

(Unaudited and in thousands)

For the three months ended

12/31/2021

9/30/2021

6/30/2021

3/31/2021

12/31/2020

9/30/2020

6/30/2020

3/31/2020

Paging units in service

Beginning units in service (000's)

853

869

874

885

898

915

926

938

Gross placements

19

23

31

20

20

25

35

24

Gross disconnects

(25

)

(39

)

(36

)

(31

)

(33

)

(42

)

(46

)

(36

)

Net change

(6

)

(16

)

(5

)

(11

)

(13

)

(17

)

(11

)

(12

)

Ending units in service

847

853

869

874

885

898

915

926

End of period units in service % of total (b)

Healthcare

84.7

%

84.6

%

84.5

%

84.1

%

83.6

%

83.7

%

83.6

%

82.6

%

Government

4.8

%

4.8

%

4.9

%

4.8

%

5.3

%

5.3

%

5.5

%

5.4

%

Large enterprise

3.9

%

4.1

%

4.1

%

4.3

%

4.3

%

4.3

%

4.4

%

5.5

%

Other(b)

6.6

%

6.4

%

6.4

%

6.8

%

6.8

%

6.6

%

6.6

%

6.5

%

Total

100.0

%

100.0

%

100.0

%

100.0

%

100.0

%

100.0

%

100.0

%

100.0

%

Account size ending units in service (000's)

1 to 100 units

55

57

58

59

61

63

65

67

101 to 1,000 units

154

154

155

163

167

167

165

171

>1,000 units

638

642

656

652

657

668

685

688

Total

847

853

869

874

885

898

915

926

Account size net loss rate(c)

1 to 100 units

(3.5

) %

(1.7

) %

(1.7

) %

(3.3

) %

(3.2

) %

(2.9

) %

(3.1

) %

(3.0

) %

101 to 1,000 units

%

(0.6

) %

(4.9

) %

(2.4

) %

%

1.5

%

(4.2

) %

(1.0

) %

>1,000 units

(0.6

) %

(2.1

) %

0.6

%

(0.8

) %

(1.6

) %

(2.5

) %

(0.4

) %

(1.2

) %

Total

(0.7

) %

(1.8

) %

(0.6

) %

(1.2

) %

(1.4

) %

(1.9

) %

(1.3

) %

(1.3

) %

Account size ARPU

1 to 100 units

$

11.58

$

11.67

$

11.69

$

11.72

$

11.62

$

11.80

$

11.65

$

12.01

101 to 1,000 units

8.30

8.38

8.35

8.33

8.35

8.37

8.24

8.34

>1,000 units

6.63

6.65

6.68

6.68

6.62

6.67

6.57

6.59

Total

$

7.26

$

7.29

$

7.32

$

7.34

$

7.30

$

7.34

$

7.24

$

7.31

(a) Slight variations in totals are due to rounding.

(b) Other includes hospitality, resort and indirect units

(c) Net loss rate is net current period placements and disconnected units in service divided by prior period ending units in service.

SPOK HOLDINGS, INC.

RECONCILIATION OF NET LOSS TO EBITDA (a)

(Unaudited and in thousands)

For the three months ended

For the year ended

12/31/2021

12/31/2020

12/31/2021

12/31/2020

Net loss

$

(16,669

)

$

(46,610

)

$

(22,180

)

$

(44,225

)

Add back:

(Benefit from) provision for income taxes

(4,032

)

22,306

(5,152

)

22,455

Other income

(54

)

(95

)

(66

)

(208

)

Interest income

(56

)

(51

)

(320

)

(687

)

Operating loss

(20,811

)

(24,450

)

(27,718

)

(22,665

)

Depreciation, amortization and accretion

2,694

2,503

10,446

9,056

EBITDA

$

(18,117

)

$

(21,947

)

$

(17,272

)

$

(13,609

)

Capitalized software development costs

(2,603

)

(3,046

)

(10,842

)

(11,252

)

Stock-based compensation

1,203

1,348

7,239

5,508

Goodwill and capitalized software development impairment

15,663

25,007

15,663

25,007

Severance and restructuring

66

357

320

692

Adjusted EBITDA

$

(3,788

)

$

1,719

$

(4,892

)

$

6,346

(a) Slight variations in totals are due to rounding.

RECONCILIATION OF OPERATING EXPENSES TO ADJUSTED OPERATING EXPENSES (a)

(Unaudited and in thousands)

For the three months ended

For the year ended

12/31/2021

12/31/2020

12/31/2021

12/31/2020

Operating expenses

$

55,355

$

61,930

$

169,871

$

170,845

Add back:

Depreciation, amortization and accretion

(2,694

)

(2,503

)

(10,446

)

(9,056

)

Goodwill and capitalized software development impairment

(15,663

)

(25,007

)

(15,663

)

(25,007

)

Capitalized software development costs

2,603

3,046

10,842

11,252

Severance and restructuring

(66

)

(357

)

(320

)

(692

)

Adjusted operating expenses

$

39,535

$

37,109

$

154,284

$

147,342

(a) Slight variations in totals are due to rounding.

SPOK HOLDINGS, INC.

2022 FINANCIAL OUTLOOK

(Unaudited and in millions)

Guidance Range

From

To

Revenues

Wireless

$

71.6

$

77.0

Software

54.4

62.2

Total Revenues

$

126.0

$

139.2

Adjusted Operating Expenses (a)

$

118.8

$

128.6

Capital Expenditures

$

3.4

$

4.2

RECONCILIATION OF OPERATING EXPENSES TO ADJUSTED OPERATING EXPENSES (a)

(Unaudited and in millions)

Guidance Range

From

To

Operating expenses

$

128.7

$

142.3

Add back:

Depreciation, amortization and accretion

(3.5

)

(3.5

)

Severance and restructuring costs

$

(6.4

)

$

(10.2

)

Adjusted operating expenses

$

118.8

$

128.6

(a) Adjusted operating expenses exclude depreciation, amortization and accretion, goodwill and capitalized software development impairment costs, and severance and restructuring costs, and includes capitalized software development costs.

Lisa Fortuna or Mike Cummings

312-445-2866

[email protected]

Source: Spok Holdings, Inc.

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