Chime promotes three executives to senior leadership roles

Chime (NASDAQ: CHYM) announced three executive promotions within its leadership team. Mark Troughton has been promoted to President, Janelle Sallenave to Chief Operating Officer, and Vineet Mehra to Chief Growth Officer, effective immediately.

Troughton previously served as Chief Operating Officer, where he oversaw risk, customer experience, corporate functions, and business development while managing bank partner relationships. He was involved in developing MyPay, which allows Chime members to access their paychecks on demand, and created the enterprise channel for employers. In his new role as President, Troughton will continue overseeing strategy, risk, partnerships, and customer experience.

Sallenave was promoted from Chief Experience Officer, where she led member service and operations transformation. Under her leadership, more than 70% of member support interactions became powered by AI and automation, while member satisfaction scores doubled between 2022 and 2025. As Chief Operating Officer, she will oversee member experience, planning, data and analytics, internal AI initiatives, and business operations.

Mehra previously served as Chief Marketing Officer and was recognized by Forbes as one of the 50 World's Most Influential CMOs. Under his leadership, Time magazine named Chime the top banking brand, and Fast Company included it among its 2025 Brands That Matter. Mehra was also involved in launching Chime Card. As Chief Growth Officer, he will continue overseeing marketing and lead the company's growth agenda.

"These promotions speak to Chime's continued momentum as we deepen our impact on the financial lives of millions of members," said Chris Britt, CEO and Co-founder of Chime.

The information is based on a company press release.

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