T-Mobile (TMUS) Announces 2.1M Net Sub Gains in Q4
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T-Mobile US, Inc. (NASDAQ: TMUS):
Preliminary Full-Year 2016 Customer Highlights:
- 8.2 million total net customer additions
- 4.1 million branded postpaid net customer additions
- 3.3 million branded postpaid phone net customer additions
- 2.5 million branded prepaid net customer additions
Preliminary Fourth Quarter 2016 Customer Highlights:
- 2.1 million total net customer additions
- 1.2 million branded postpaid net customer additions
- 933,000 branded postpaid phone net customer additions
- 541,000 branded prepaid net customer additions
- Branded postpaid phone churn of 1.28%, down 18 basis points year-over-year
T-Mobile US, Inc. (NASDAQ: TMUS) today provided a preliminary view of key customer results for the fourth quarter of 2016, once again demonstrating that customers are choosing T-Mobile over the competition.
"Four years ago we launched the Un-carrier and promised to change the wireless industry for good. Consumers are responding," said John Legere, President and CEO of T-Mobile. "In 2016, for the third year in a row - we added more than 8 million total customers with more than 2 million customers in Q4. Combine that with the best ever fourth quarter branded postpaid phone and branded prepaid churn and it's clear that this revolution is in full swing."
Preliminary Fourth Quarter and Full-Year 2016 Customer Results
In the fourth quarter of 2016, T-Mobile added 2.1 million net customers, bringing its total customer count to 71.5 million at year-end 2016. This marks the fifteenth consecutive quarter that T-Mobile has generated more than 1 million net customer additions. Full-year 2016 also marked the third consecutive year that T-Mobile added more than 8 million net customers, which is expected to once again lead the wireless industry.
T-Mobile also saw ongoing strength in branded postpaid customers, reporting branded postpaid net customer additions of 1.2 million in the fourth quarter of 2016. Branded postpaid phone net customer additions were 933,000 in the fourth quarter of 2016, bringing the total branded postpaid phone net customer additions to approximately 13 million since the end of the first quarter of 2013, when T-Mobile launched the first Un-carrier initiative. This will be the twelfth consecutive quarter in which T-Mobile is likely to lead the industry in branded postpaid phone net customer additions. For full-year 2016, the Company added 4.1 million branded postpaid net customers, exceeding the revised guidance for branded postpaid net customer additions of 3.7 to 3.9 million provided in connection with the third quarter of 2016 earnings.
Branded prepaid net customer additions in the fourth quarter of 2016 were 541,000. For full-year 2016, the Company added 2.5 million branded prepaid net customers, primarily driven by the success of our MetroPCS brand promotional activities and continued growth in new markets. Migrations to branded postpaid plans reduced branded prepaid net customer additions by approximately 210,000 in the fourth quarter of 2016 and 870,000 for full-year 2016.
Wholesale net customer additions were 363,000 in the fourth quarter of 2016 and 1.6 million for full-year 2016.
Branded postpaid phone churn was 1.28% in the fourth quarter of 2016, down 18 basis points year-over-year and 4 basis points sequentially. This was the best ever fourth quarter branded postpaid phone churn. Branded postpaid phone churn in the fourth quarter of 2016 reflects a full quarter impact of the sale of T-Mobile's marketing and distribution rights to certain existing T-Mobile's co-branded customers to a current Mobile Virtual Network Operator partner, which closed on September 1, 2016.
Branded prepaid churn was 3.94% in the fourth quarter of 2016, down 26 basis points year-over-year and up 12 basis points sequentially. This was the best ever fourth quarter branded prepaid churn.
America’s Un-carrier plans to share more details and its full financial results for the fourth quarter and full-year 2016 in early February 2017.
Preliminary Customer Results
| As of | % Change | ||||||||||||||
| (in thousands) | December 31, 2016 | September 30, 2016 | December 31, 2015 | Qtr/Qtr | Year/Year | ||||||||||
| Customers, end of period | |||||||||||||||
| Branded postpaid phone customers | 31,297 | 30,364 | 29,355 | 3.1 | % | 6.6 | % | ||||||||
| Branded postpaid mobile broadband customers | 3,130 | 2,866 | 2,340 | 9.2 | % | 33.8 | % | ||||||||
| Total branded postpaid customers | 34,427 | 33,230 | 31,695 | 3.6 | % | 8.6 | % | ||||||||
| Branded prepaid customers | 19,813 | 19,272 | 17,631 | 2.8 | % | 12.4 | % | ||||||||
| Total branded customers | 54,240 | 52,502 | 49,326 | 3.3 | % | 10.0 | % | ||||||||
| Wholesale customers | 17,215 | 16,852 | 13,956 | 2.2 | % | 23.4 | % | ||||||||
| Total customers, end of period | 71,455 | 69,354 | 63,282 | 3.0 | % | 12.9 | % | ||||||||
| Three Months Ended | % Change | Year Ended | % Change | ||||||||||||||||||||||
| (in thousands) | December 31, 2016 (1) | September 30, 2016 | December 31, 2015 | Qtr/Qtr | Year/Year | 2016(1) |
| 2015 | 2016 vs 2015 | ||||||||||||||||
| Net customer additions | |||||||||||||||||||||||||
| Branded postpaid phone customers | 933 | 851 | 917 | 9.6 | % | 1.7 | % | 3,307 | 3,511 | (5.8 | )% | ||||||||||||||
| Branded postpaid mobile broadband customers | 264 | 118 | 375 | 123.7 | % | (29.6 | )% | 790 | 999 | (20.9 | )% | ||||||||||||||
| Total branded postpaid customers | 1,197 | 969 | 1,292 | 23.5 | % | (7.4 | )% | 4,097 | 4,510 | (9.2 | )% | ||||||||||||||
| Branded prepaid customers | 541 | 684 | 469 | (20.9 | )% | 15.4 | % | 2,508 | 1,315 | 90.7 | % | ||||||||||||||
| Total branded customers | 1,738 | 1,653 | 1,761 | 5.1 | % | (1.3 | )% | 6,605 | 5,825 | 13.4 | % | ||||||||||||||
| Wholesale customers | 363 | 317 | 301 | 14.5 | % | 20.6 | % | 1,568 | 2,439 | (35.7 | )% | ||||||||||||||
| Total net customer additions | 2,101 | 1,970 | 2,062 | 6.6 | % | 1.9 | % | 8,173 | 8,264 | (1.1 | )% | ||||||||||||||
| Transfer from branded postpaid phone customers | — | (1,365 | ) | — | (100 | )% | — | % | (1,365 | ) | — | 100 | % | ||||||||||||
| Transfer from branded prepaid customers | — | (326 | ) | — | (100 | )% | — | % | (326 | ) | — | 100 | % | ||||||||||||
| Transfer to wholesale customers | — | 1,691 | — | (100 | )% | — | % | 1,691 | — | 100 | % | ||||||||||||||
| Three Months Ended | Quarter-over-Quarter Change | Year-over-Year Change | |||||||||||||||
December 31, 2016 (1) | September 30, 2016 | December 31, 2015 | |||||||||||||||
| Branded postpaid phone churn | 1.28 | % | 1.32 | % | 1.46 | % | -4 | bps | -18 | bps | |||||||
| Branded prepaid churn | 3.94 | % | 3.82 | % | 4.20 | % | +12 | bps | -26 | bps | |||||||
(1) The Company's customer results for the fourth quarter and full-year 2016 are preliminary and subject to completion of the Company's year-end closing review procedures. Full fourth quarter results are expected to be released in February 2017.
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