IQSTEL launches AI-powered call center service IQ2Call

IQSTEL Inc. (NASDAQ: IQST) announced the launch of IQ2Call, an AI-powered call center service developed by its artificial intelligence subsidiary, Reality Border. The company states the service is designed to eliminate wait times and provide scalable customer engagement capabilities.

IQ2Call is currently being deployed with customers in Spain and the United States, according to the company. The service offers real-time analytics, zero wait times, and the ability to scale operations from 1 to 100+ agents while maintaining multilingual support.

"IQ2Call is a game-changer," said Leandro Iglesias, CEO of IQSTEL. "It empowers companies to reinforce their brand with instant service, intelligent automation, and seamless scalability — all supported by our global telecom backbone."

The company cited market data indicating the global call center services market was valued at approximately $496 billion in 2024, with projections to exceed $750 billion by 2030.

Key features of IQ2Call include instant customer connections, auto-scaling capabilities, 24/7 coverage, support for 50+ languages, voice AI automation, smart escalation to human agents, live monitoring, and performance analytics. The service offers three deployment models: full AI, hybrid AI-human, and human-first with AI augmentation.

"Reality Border has become the R&D department for IQSTEL's emerging technologies," said José Enrique Puente, CEO of Reality Border. "We started with immersive virtual reality solutions, evolved into conversational AI with Airweb.ai, and now deliver full-stack call center automation through IQ2Call.ai."

IQSTEL reported revenue growth from $13 million in 2018 to nearly $300 million in the previous year. The company forecasts $340 million in revenue for FY-2025 and operates in 21 countries with 100 employees.

The information is based on a company press release statement.

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